Enduring & productive client relationships

In the business to business world small numbers of  large customers are often crucial – managing your relationships with these clients and customers is crucial as well. But how?

A well managed client relationship management programme (involving, for example ‘client listening’) is the smart way to differentiate from competitors; engage deeper with your key clients and customers and understand what they need from you, both now and in the future.

RTZ Upstream can help you to develop and maintain optimum, long-standing business relationships by bringing the true, unedited voice of your customers right into the heart of your business.

RTZ Upstream is a team of highly experienced client management professionals that will help you to stay closer to your key clients and customers than your competitors.

We work independently or in collaboration with your team to embed key customer account management best practice and behaviour in your own business.

Strong relationships with customers will impact directly on your revenue and profitability: decrease your cost of sale; protect existing revenue; signpost new income-generating opportunities; increase the likelihood of building long-term sustainable relationships as well as get you more endorsements and referrals.

Engaging directly with your clients is critical to your success.  Your clients want to be heard – and if you’re not listening to them they may find someone else who will.